Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
We will do our best to ensure your item gets shipped out to you within 2 days of receipt of payment. As we are located in Melbourne, Australia, we estimate* the following delivery times:- Melbourne Metro: 1-3 days
- Regional Victoria & Australia: 2-7 business days
- Privacy & Security
- In terms of correspondance, all emails sent from Snowglobes Australia will be from emails ending with "@snowglobes.com.au". We will never ask for your credit card or payment details via email, and should you feel that you have received a fraudulent email, or you receive an email from a different address above claiming to be "Snowglobes Australia", please do not respond and send an email immediately to it@snowglobes.com.au.
- Returns & Replacements
- Snowglobes Australia is committed to bringing you 5 star quality products and, where possible, quality assurance tests are peformed (e.g. Dolls Houses, Prams, Snowglobes, Rocking Horses, Large toys requiring a mechanical/technical element of know-how"). While all products in store are handled with the utmost care, there may be occurences where the product or box may be damaged in transit with couriers or overseas post. If your product arrives with defects or damage, we ask that you call us immediately on 03 9383 1588 or send an email to it@snowglobes.com.au so we can rectify the problem. Currently we offer a 7-day satisfaction guaranteed or your money back policy and 30 days for returns and exchanges. This is applicable to all products except for in-store season sales and special online promotions where applicable.
- Ordering
- As above, your orders as posted and couriered with Australia Post and FastWay. We generally allow 2 days handling for packing all orders and shipping (which allows for weekends, busy sales periods and stock that may be held at our warehouse). You will be notified via email from one of the Snowglobes team members should there be any delays (e.g. waiting or delay of stock arrival).
- Payment, Pricing & Promotions
- Payment
Snowglobes Australia accepts the following forms of payment:- All major credit cards - VISA, Mastercard, AMEX (Diners is not accepted)
- Bank Transfer
- Personal Check/Money Order
- Paypal
- Payment on pickup in store
Pricing
At the times of listing, prices are correct and up-to-date. Snowglobes Australia reserves the right to make price adjustments on products and shipping without prior notice to consumers. As there are many 3rd party "Price Comparison" websites that display information gathered from shopping websites, Snowglobes Australia does not work or give direct information about our products and prices to them, and all quoted prices on their sites should be ignored. The correct pricing information can be found on Littlepeople.net.au
Promotions
From time to time, Snowglobes Australia will run online promotions including Daily Deals, Discount Coupons, Free Shipping. All promotions run for a minimum of 24 hours and the offers, unless specified, are not extended. Online promotions are not in conjunction with in store offers. Any questions? Please give us a call on 03 9383 1588.>
- Viewing Orders
- By registering on our website with your email and contact number, any purchases that are made can be viewed in the My Account and view their status in real time, submit any questions to our team members and receive your courier tracking number and status updates of your order. If any of the Snowglobes team members need to contact you with questions regarding your order, we will generally send an order status update to your "My Account" area, or for more urgent matters, we shall contact you by phone.
Please note: If you checkout as a guest, please remember to correctly enter your email and phone number, so we can contact you if necessary and expedite your order quickly.
- Updating Account Information
- If you are a member and regular shopper with Snowglobes Australia, or perhaps a newcomer to our world of toys, we ask that each time you make an order us, that your information in the My Account is correct and up-to-date so we ship your order to the correct address. Should you have any My Account enquiries, please send an email to it@snowglobes.com.au.
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